Hôtel magnifique ! Très propre et assez proche de tous. Très bien desservi
AuGina
與好友旅遊
兩張大床房
入住於2023年06月
3.5
評價於:2023年06月25日
Customer service wasn’t the greatest but the room is spacious and modern. The complimentary breakfast was good with limited selection. The location of the hotel is convenient but do have to be more cautious when walking during the night time.
訪客用戶
與好友旅遊
帶大床和無沙發床景的客房
入住於2024年05月
4.7
很棒
評價於:2024年05月24日
Great place, linked to the Metro!
AuGina
與好友旅遊
高樓層客房,帶大床和無沙發床
入住於2022年08月
2.0
評價於:2022年08月15日
My friend and I had the misfortune of staying at Hyatt Place Montreal Downtown. During our stay, we have encountered a number of unsatisfactory service provided by this hotel.
Firstly, we’ve booked a room with two queen beds and have received confirmation e-mail about this reservation. At check-in, we were advised that the room we have reserved is no longer available as the hotel was fully booked. The only room they can accommodate us was one with king bed and sofa bed. As a result of the inconvenience, the gentleman at the reception offered us free parking pass. Although we were not happy with the new arrangement but we still accepted it.
Secondly, when we entered the room there was a dirty stain on the washroom floor. In addition, the sofa bed was defective and we were not able to fold it out properly. We then went back to speak to the same reception regarding the concern. He then offered to switch us to another room with two queen beds - which we have originally booked for.
Thirdly, when we entered the second room, there was a dirty towel on the floor and no hot running water from both the sink and shower. Again, we contacted front desk and raised our concern. The same gentleman from the reception came and tried to fix the issue. After running the water for another 10 minutes, there was still no hot water. At that point, we were beyond frustrated but still really appreciate the help from the front desk gentleman as it is beyond his control to fix these problems.
This type of service from this hotel is completely unacceptable in many levels. It is definitely not the type of service that we would have expected from Hyatt. We have never experienced anything like that from other nearby hotels and we are very disappointed from this experience and will never stay at Hyatt Place Montreal Downtown again.
訪客用戶
與好友旅遊 兩張大床房
入住於2024年12月
4.8
很棒
評價於:2024年12月28日
服務:沒有提供瓶裝水
訪客用戶
獨自出遊 帶大床和無沙發床景的客房
入住於2024年05月
5.0
超讚
評價於:2024年08月21日
房間很大很乾凈,服務也很好
訪客用戶
夫妻/情侶出遊 特大床間 - 帶沙發床和景觀
入住於2025年02月
5.0
超讚
評價於:2025年02月12日
Hôtel magnifique ! Très propre et assez proche de tous. Très bien desservi
AuGina
與好友旅遊 兩張大床房
入住於2023年06月
3.5
評價於:2023年06月25日
Customer service wasn’t the greatest but the room is spacious and modern. The complimentary breakfast was good with limited selection. The location of the hotel is convenient but do have to be more cautious when walking during the night time.
訪客用戶
與好友旅遊 帶大床和無沙發床景的客房
入住於2024年05月
4.7
很棒
評價於:2024年05月24日
Great place, linked to the Metro!
AuGina
與好友旅遊 高樓層客房,帶大床和無沙發床
入住於2022年08月
2.0
評價於:2022年08月15日
My friend and I had the misfortune of staying at Hyatt Place Montreal Downtown. During our stay, we have encountered a number of unsatisfactory service provided by this hotel.
Firstly, we’ve booked a room with two queen beds and have received confirmation e-mail about this reservation. At check-in, we were advised that the room we have reserved is no longer available as the hotel was fully booked. The only room they can accommodate us was one with king bed and sofa bed. As a result of the inconvenience, the gentleman at the reception offered us free parking pass. Although we were not happy with the new arrangement but we still accepted it.
Secondly, when we entered the room there was a dirty stain on the washroom floor. In addition, the sofa bed was defective and we were not able to fold it out properly. We then went back to speak to the same reception regarding the concern. He then offered to switch us to another room with two queen beds - which we have originally booked for.
Thirdly, when we entered the second room, there was a dirty towel on the floor and no hot running water from both the sink and shower. Again, we contacted front desk and raised our concern. The same gentleman from the reception came and tried to fix the issue. After running the water for another 10 minutes, there was still no hot water. At that point, we were beyond frustrated but still really appreciate the help from the front desk gentleman as it is beyond his control to fix these problems.
This type of service from this hotel is completely unacceptable in many levels. It is definitely not the type of service that we would have expected from Hyatt. We have never experienced anything like that from other nearby hotels and we are very disappointed from this experience and will never stay at Hyatt Place Montreal Downtown again.
蒙特利爾市中心凱悅嘉軒酒店
(Hyatt Place Montreal Downtown)附近飯店推薦
訪客用戶
與好友旅遊
兩張大床房
入住於2024年12月
訪客用戶
獨自出遊
帶大床和無沙發床景的客房
入住於2024年05月
訪客用戶
夫妻/情侶出遊
特大床間 - 帶沙發床和景觀
入住於2025年02月
AuGina
與好友旅遊
兩張大床房
入住於2023年06月
訪客用戶
與好友旅遊
帶大床和無沙發床景的客房
入住於2024年05月
AuGina
與好友旅遊
高樓層客房,帶大床和無沙發床
入住於2022年08月
訪客用戶
與好友旅遊 兩張大床房
入住於2024年12月
訪客用戶
獨自出遊 帶大床和無沙發床景的客房
入住於2024年05月
訪客用戶
夫妻/情侶出遊 特大床間 - 帶沙發床和景觀
入住於2025年02月
AuGina
與好友旅遊 兩張大床房
入住於2023年06月
訪客用戶
與好友旅遊 帶大床和無沙發床景的客房
入住於2024年05月
AuGina
與好友旅遊 高樓層客房,帶大床和無沙發床
入住於2022年08月